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  • Who are we?
    VLAMBOOM (tree that is aflame), a brand with its name inspired by Afrikaans, is all about quality clothing that tells the story of South Africa's rich history. We're a premium apparel store that takes pride in producing high-quality garments right here in South Africa. Our apparel is more than just fabric; it's a connection to our nation's heritage, proudly displaying symbols and designs from our past. From comfortable tees to sophisticated button-up shirts (coming soon), our clothing is crafted from high quality fabrics, created by and for the resilient people of South Africa. We're here to showcase the spirit and strength of our nation through fashion.
  • Why does VLAMBOOM feature legends in its offerings?
    South Africa boasts a rich and challenging history, often filled with fascinating legends and stories that are gradually fading into obscurity. At VLAMBOOM, our mission is to bring these legends back to the forefront and share them with the world. We believe that these stories are not only captivating but also essential in preserving the cultural and historical heritage of our country.
  • How Accurate Are the Legends and Myths?
    Legends and myths vary in accuracy due to factors like oral tradition, cultural interpretation, and historical basis. While they often contain elements of truth, they may have evolved over time. These stories reflect cultural beliefs and provide historical insights. Some legends align with archaeological or historical evidence, confirming their accuracy, but others contain symbolism and aren't meant to be taken literally. Approach legends and myths with an open mind, appreciating their cultural significance, and use evidence to distinguish fact from fiction when possible. Note: It's important to recognize that these legends may reflect or present views of particular people or times, and we don't necessarily condone or agree with them.
  • What kind of legends can I expect to find?
    Our collection of legends encompasses a diverse range of tales, from mysterious and mythical to historical and cultural. You'll discover stories that reflect the unique tapestry of South Africa's past, each with its own distinctive flavor and significance.
  • How long does it take to process and ship my order?
    We do our best to process and ship all orders as quickly as possible, but sometimes it may take a bit longer. Please allow 2-4 days for the processing of your order. If your order is time-sensitive, feel free to contact us at orders@vlamboom.co.za, and we will try and make arrangements. Additionally, please note that during holiday seasons, delivery times may extend further.
  • Where is my order shipped from?
    Your order is shipped from Mosselbaai in the Western Cape.
  • Where do you deliver to?
    We offer nationwide delivery within the borders of South Africa. Currently, we do not offer international delivery, but if you're interested, please feel free to contact us at orders@vlamboom.co.za.
  • Can I track my order?
    Once your order is shipped, you will receive an email containing the tracking number. You can use this number to track your order online. If you have any further questions or need assistance with tracking your order, please don't hesitate to contact us at orders@vlamboom.co.za.
  • Where are your shirts manufactured?
    All shirts are manufactured in a South Africa and branding are applied locally in Mosselbaai.
  • What materials are used?
    Most of our shirts are made from 100% Cotton (Solid Colors) or a Poly-Cotton Blend (Mélange Colors) , which offers a lightweight, comfortable T-shirt that's perfect for all-day wear. It's also more durable and less prone to wrinkling, allowing it to be worn and washed repeatedly without showing signs of wear or shrinking. Please check the label inside the shirt for more information on the fabric used.
  • How do your shirts fit?
    Our shirt boasts a comfortable, relaxed fit with sleeves that strike the right balance—not too baggy, not too tight. It's designed for everyday comfort without sacrificing style. The longer body length adds a modern touch, making it a versatile addition to your wardrobe, suitable for all day wear. Please note that our shirts are not "slim fit."
  • How do your sizes work?
    We understand that online clothing purchases can be challenging due to variations in sizing and the inability to try items on. To assist you, please see below to view our sizing chart, which provide guidance on finding the right fit for you.
  • Do fabric colors and artwork colors differ from promotional content?
    At VLAMBOOM, we strive to provide you with the most accurate representations of our products. However, there can be slight variations in fabric and artwork colors due to factors such as photography lighting, screen settings, and printing processes. We recommend considering these variations when making your purchase.
  • How do I initiate a return for apparel?
    To initiate a return for your apparel order, please send an email to returns@vlamboom.co.za. In your email, include the following information: · Your Order Number · The name of the apparel item you wish to exchange (e.g., THE SHOOTING STARS Men's T-shirt, XL) · The size you want to exchange it for.
  • Is there a time limit for making a return?
    Please initiate your return request within 30 days of receiving your order. Returns requested after this period may not be accepted.
  • Can I return apparel that has been worn or washed?
    For hygiene and quality reasons, we can only accept returns for apparel that is in new and unworn condition, with all original tags and packaging intact.
  • How does the return process work?
    If you received the wrong item (e.g., wrong size/design) or if the item is damaged, we will arrange for a courier to collect the incorrect item from you and deliver the correct item free of charge—this is our mistake! If you wish to exchange the item for a different size (smaller or larger), we can meet you halfway. You can return the item using your preferred method, and we will then send the new item to you at our expense, any other return after the first will have shipping costs involved. The address for returns is: 5th Floor, Plaza Aquada, 55 Marsh St, Mossel Bay, 6500 (Please contact first before you return the item) Please note that as a small business, we are unable to cover both the collection and reshipping costs.
  • What if I received a defective or incorrect item?
    If you received a defective or incorrect item, please contact our customer support team at returns@vlamboom.co.za as soon as possible. We will assist you in resolving the issue promptly.
  • Can I return personalized or custom-made apparel?
    Unfortunately, personalized, or custom-made apparel items are typically not eligible for returns unless they are defective or there was an error on our part. Please contact us for further assistance. If you have any other questions or require additional assistance with your apparel return, please do not hesitate to reach out to our customer support team at returns@vlamboom.co.za
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